Extremely satisfied

Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.

No complaints at all, everything was as described . Well done.

Large company, extensive fleet, formal procedures

I booked four days on the QEEQAPP and paid in full. Since I arrived three hours early, I had to add one more day, which incurred additional costs at the store. It wasn't worth it! The daily rate for renting five days is cheaper than four. Since I paid in two separate transactions, I missed out on the discount. So, for future rentals, I'll be more precise with my rental duration.

AVIS provided an old Jeep instead of a Ford Escape as I booked. Similar, but the price should be different. The condition of the car is acceptable, but lower than our expectation. The counter stuff looks like not happy to serve.

Good website. Easy to use. It will be better if you provide the details of toll.