Great value!

The service was excellent. What impressed me the most was that after returning the car, I realized at another rental location that I had left my driver's license and some cash in the toolbox. I went back to look for them, and the staff directed me to the front desk. At the same time, two staff members brought my driver's license and cash (a few hundred dollars) to the counter and returned them to me in person! I was so touched!

Dollar doesn't pressure you to upgrade your car. Last time at San Francisco Airport, Thrifty kept suggesting I pay extra to upgrade to a Kia sedan because the staff thought the car I rented was too small to fit all the luggage and passengers. In reality, it fit just fine.

Our flight arrived in San Jose at 9:40 PM. The car rental location is directly across the street from the airport, very convenient with all major rental companies in one place. Possibly because it was late, the line for picking up the car was short. However, there was no Ford FOCUS available as originally booked, and the counter didn't inform us in advance. We were told to choose from the available cars when we got there. There were only a few Mitsubishis and Chevrolets, all quite small. We eventually chose a Mitsubishi. The car was in decent condition but had a very loud engine noise, not sure why.

Like: The car and the service
Dislike: that the insurance for the hybrid that I had pre-ordered was so high that I could not afford it. But I guess thats not your fault.

Like: easy process
Dislike: nothing