Even though it was supposed to be 24 hours service, the staff was still sleeping when I arrived.

It felt like renting a tractor. All four tires were worn down to the steel wires. At 70 mph, the entire car shook. It was very dangerous! Called the rental company throughout the trip, but no one ever picked up! Couldn't reach anyone. Never renting from this company again.

The car is new and the staff are responsible.

The car was delivered by a staff member who drove over. Actually, once you call them after landing, they will bring the car to you. I mistakenly went to the front desk to pick up the car and missed the spot, which caused a minor confusion, but their attitude was excellent. The whole process was very pleasant. I accidentally drove on a toll road and feared being fined, but after calling them, they assured me that the toll fee was covered. It made me feel much more at ease. Returning the car was convenient as well. The 9009 handsome customer service even kindly drove me back to my apartment. The entire experience was absolutely fantastic. I'll definitely choose you again next time and have already recommended you to my friends. The attitude is really great.

Insufficient child seats