Very satisfied, straightforward process, no hidden charges!

Good

There were only five or six people in line, but I waited for about 30-40 minutes. The front desk staff, who looked Chinese but was an ABC, kept forcing me to buy insurance. I told them I had already purchased all the necessary insurance, but they still insisted on selling their additional insurance. It was a horrible experience. No one was responsible for checking the car's condition when I picked it up, so I'm worried they might blame me for previous scratches.

Very poor service, no one paid any attention to me. When returning the car, they overcharged me and couldn't explain it clearly. I returned the car one hour late and was charged a lot more money without any reason.

The overall service was fine. The only issue was the upselling, where they tried to get you to upgrade to a larger car. This would increase costs, but you can decline.