Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

The staff's attitude was quite average. The queue wasn't long, but the processing speed was relatively slow.

They charged an extra €20 a day for using a MasterCard with UnionPay, which is unfair! Last year, the same card was not required to pay extra.

The staff was very enthusiastic and patient in explaining. Although there was no Chinese service, the lady at the counter tried her best to explain in a way that even my poor English could understand the gist. However, I was slightly dissatisfied because the car I selected was not available, and I was given a car of a lower grade.

In Frankfurt, the so-called driver's license certification provided by Zuzuche didn’t work with Global Drive, wasted 5 hours, and had to rebook a high-priced car with European Car through Zuzuche.