Extremely satisfied

Counter staff was not helpful at all, very aggressive and did not answer any of my questions. She was very un polite and charged me over the price for the agreed price without any clarification and when I asked first she ignored and then the 2nd time she answered me very aggressively and she said how would I know in a very aggressive way. Also for the security deposit, she charged me way above the amount that was specified. Conclusion : this is my first and last time to deal with Thrifty because of this person.

It’s an easy app to use and very much recommended to anyone looking to book a rental car, very competitive prices.

Simple procedures

The agent misled us into purchasing E-Zpass for $350, but it wasn't activated and couldn't be used. We had to pay tolls out of our own pocket throughout the trip. When returning the car, we didn't get a refund, only the toll fees we paid ourselves were reimbursed, which amounted to a few dozen dollars. It might have been an oversight that E-Zpass wasn't activated, but I explicitly said it was too expensive and unnecessary when renting the car. The agent falsely claimed that many places don’t accept cash, but during our two-week trip, there was only one such toll station. Considering the toll costs, $350 is unreasonable. Moreover, not having E-Zpass activated meant we couldn't enjoy the convenience of automatic toll payments, yet we were still charged $350, which is completely incomprehensible and unacceptable.

Seule note négative : l’attente trop longue pour retirer le véhicule. Véhicule impeccable au delà de mes attentes

RAS