Upon arrival at the rental location, they insisted on mandatory insurance fees. Since we were already there, we had no choice but to comply.

The car model availability was random. I wanted to rent a Ford Focus but it was always unavailable. There were very few automatic cars. I ended up with a Korean car, a SsangYong. The first one had a side door that couldn't be opened from the inside. The second one was an old, beat-up piece of junk. Finally, I got another SsangYong which was just okay.

Acceptable. One key reminder is that unlike renting cars in the US, here the primary driver's credit card is required for the deposit, irrespective of whose card is used for payment. We overlooked this requirement and ended up having to buy full insurance on the spot for nearly £300.

Quite disappointing. Long waiting time. Poor service attitude. Annoying pressure to buy insurance. Not punctual. Reserved model was not available.

One thing wrong only discovered when on motorway no fluid in windscreen washer bottle