HEATHROW AIRPORT CAR RENTAL REVIEWS

Pretty good. Although the provided Peugeot 5008 was somewhat different from the Mercedes GLB I booked, it was close enough and quite easy to drive.

This is my third time renting a car from Europcar. Whether in Europe or the UK, the experience has been great. I will definitely continue using their service in the future!

They still try to upsell some items, like upgrading the car model or promoting insurance options.

The pick-up and drop-off process was very quick.

Convenient

The queue at Alamo in London Heathrow was a bit long, business must be really good.

Good service attitude

Europcar has a large area with no need to queue, and the efficiency is very high.

The rental company is quite good, with friendly service. They offered a routine insurance upgrade promotion, but after declining, they didn't insist. The car return process was fairly quick—overall, not bad.

Excellent experience, very efficient return process.

I've rented from Avis multiple times, it's convenient and worry-free.

Picking up and dropping off the car at Heathrow Airport T4 branch is very convenient.

The service attitude is proactive.

Very good

Very satisfied

The service was good. At the time of pick-up, they didn’t push me to upgrade the car model or purchase insurance. They simply asked once if I needed insurance. Returning the car went smoothly, and the inspection took less than five minutes. However, there was a small issue. I had booked an automatic MG 3, but when I went to pick up the car, the staff mistakenly gave me a manual Citroën. I didn’t realize it at first and loaded my luggage into the car. Only then did I notice the error. After explaining the situation to the staff, they immediately replaced it with the automatic MG 3 I had originally booked. It didn’t feel intentional but rather an oversight by the staff. Additionally, while waiting for the rental company’s shuttle at Heathrow Airport, there seemed to be some issue with the shuttle service. I waited for over 20 minutes while shuttles from other rental companies made multiple rounds before Budget’s shuttle finally arrived. I almost missed my reserved pick-up time. One more thing: the car I was given had a license plate with the letter "O" in it. The letter "O" and the number "0" are very hard to distinguish, and the rental company didn’t clearly specify whether it was an O or a 0.

However, they promote insurance and vehicle upgrades and sometimes add services without consulting.

Very satisfied

Super satisfied, big shoutout to the car rental company!

The service attitude was excellent.