I feel like I was tricked. The rental price was about the same as the car I rented before, so I thought I got a good deal. However, when returning the car, they claimed there was a scratch on the lower part of the front bumper. Since it was on the underside and could only be seen by lying on the ground and looking up, it wasn't captured during pickup. I had no choice but to accept it and paid over 300 euros in compensation.

Although the waiting time was nearly an hour, it was mostly due to incomplete preparation of documents and language barriers. Foreigners are very organized and punctual; they won't serve you before the appointed time. Also, their flexibility can't be assessed by domestic standards. Completing a single transaction generally takes about half an hour; mine took roughly 18 minutes. The lady who served me was very friendly.

The staff's attitude was average. We had to drive to the company to get the green book for crossing the border. Why couldn't we get it at the airport rental location?

This time we got new four-wheel drive cars, and there were no stringent fees upon return compared to previous experiences. Overall, very satisfied.

Our flight was delayed, but the staff waited for us. Their English was excellent, making communication easy.