Very satisfied with the entire process from picking up the car, using it, to returning it.

Excellent

When picking up the car, I was given the wrong contract, but at least the issue was resolved when returning the car. It just took a bit long, both for picking up the car and resolving the issue. Takoma Airport's phone is hard to reach, and the same goes for calling other stores.

Waited a long time to get the car because the model I reserved wasn't available. They eventually gave me a Jeep, but it was an older model. It looked larger, but had less luggage space than the full-size sedan I originally booked.

They did not provide the reserved vehicle and took advantage of our lack of English skills to overcharge us. Even though we refueled the car and confirmed it with the inspection agent, we were still charged an extra $20 for supposedly not refueling it. After complaining to the manager, the receipt was corrected. The manager said we would be refunded, but since it was a credit card authorization, we have to wait for the billing cycle to know if we were really refunded.