Pretty good, the process is simple, and upgrading the vehicle is easy.

There's a shuttle bus outside the airport terminal that goes directly to the car rental building. I arrived at 9 PM, and it wasn't crowded. I was the second in line. Since I had already selected my car and insurance through QEEQ, I quickly completed the paperwork after they checked my passport and driver's license.

We were charged twice. The order said paid in full but we were charged another $300 when returning the car.

With big companies, long queues can be unbearable and some people wait over an hour for their car. Here, both pickup and drop-off were fast.

Car did exceed my expectations. I would have preferred to "skip the counter" and go straight to the pick-up lot - which I usually do as a Thrifty Blue Chip Member

I was unable to take advantage of a $30 "discount coupon" mentioned in a subsequent email.