Simple and efficient.

No hidden charges and no sales pitches. The wait time was a bit long—over an hour—but that's understandable since there were likely many flights arriving at the same time. I booked a Corolla, but when choosing the car, there were actually SUVs available. To save on fuel and for safety, I opted for the Altima, which can be considered an upgrade. The return process was very efficient; while we were moving our luggage, the staff member had already completed the inspection and sent the final bill to my email.

Excellent

Returning the car was very convenient. On the insurance company's recommendation, I purchased roadside assistance and ended up using it.

Hertz did not have my vehicle the day of pick up. Eventhough I reserved it a week and a half in advance and called twice to confirm the reservation. They were on able or willing to assist me and I received the worst customer service.