There were a few people in line, but fortunately the process was quite fast, so it was my turn in about 20 minutes. The counter staff was professional, making the procedures simple.
The main issue was that it took an hour to pick up the car. The female staff member was extremely inefficient. If this had happened in China, there probably would have been an argument already. I don't understand why everything had to be recorded twice.
Excelent service! Contact free checkin and pickup was avaible even for foreing (EU) driver's licence - highly recoment, you just follow signs to the parking and keys are waiting for you in the car - agreement send via email - only $200 blocked for deposit, relased withing 24h after dropping off, works perfect with American Express
Pretty good. Not much to compare, just that the specific model wasn't available, so they offered a same-class Japanese car. Didn't want it, so switched to an Explorer.
It's quite good overall, although they did try to upsell insurance, which you can decline. The car has close to 60k miles, but it's not too old. The suspension makes a slight noise, but it doesn't affect usage. The 5.6 engine is very powerful. Great!
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