Due to the airport location being fully booked, we had to pick up the car at an off-airport location that required a shuttle. The shuttle driver was very rude and lacked any sense of service. After picking up the car, he wouldn't let us stop in front of the office to load our luggage because it would block other passengers. He made us move to the parking lot, not considering that we had a lot of luggage and were traveling with elderly and young people.

Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.

I didn't realize the connection between easy and europe, not that it mattered.

Pick up was smooth... but only one staff there at the counter when drop off serving many customers... well, it was a Sunday morning, but still, there should be 2 more staffs working... The wait was too long and i had to attend an event so the staff told me to just leave the car key and go...

Received upgrade, so exceeded

The lady who served me at Europcar was great! The car seat I requested as an extra was not noted in our booking, I showed her a previous email with the booking and the quoted price which was also wrong and she fixed it all up for us.