Walked out

I would like a final statement. Good courteous service and quality auto

The car was not a best condition but great customer service!

The staff lied repeatedly about the need for the Sunpass toll. We specifically asked if 95 was strictly a toll hwy and ALL 4 members of staff said yes. We asked a 3rd and 4th time if there was any route to get to Miami without using a toll road and were lied to. Even went so far as to tell us if we went on 95 without the Sunpass, we would be issued a $25 fine for each offense. Of course, once we got on 95, we saw that only 1-2 lanes required a Sunpass. They totally robbed us of an additional $30. Also, neither my husband or myself received a copy of the rental agreement and when we asked for a copy of the digital agreement we signed, we were told it would be sent to our email. No email was sent! Then, after waiting the 3-5 business days, I tried to call about the $250 deposit placed on my credit card. For three days no one answered the phone and I had to call my credit card company to get my deposit back! Nice clean car for a decent price, but the customer service are thieves!

Never picked up the car because the woman at your front desk never told me about the “unlimited miles” option and told me I would be responsible for 69 cents for every mile over 100 miles per day. She was awfully rude, yelled at me about where I parked because it was my first time there . Spoke to Bruce on customer service and he opened up a claim to get my money back seeing as the woman never properly explained how to do unlimited option for Miles which I needed

I was very disappointed. I had booked this car specifically because it said I was going to get a Mercedes. When I showed up they told me I was getting a Chrysler. This was for a special occasion and was supposed to be a surprise. When I asked if there was a Mercedes available the person at the counter told me they were all out that day. I later found out that the company doesn’t even carry Mercedes but they use that to bait and switch and promise a Mercedes or something similar. To me this was very deceitful. It also took a very long time to actually get the car almost 2 hours from the time we got in line. There were only two other people ahead of us but the service was extremely slow. Once we actually got the car it was dirty and had to wait again for them to clean