Satisfied. Pick-up and drop-off were done within 10 minutes. The service was very fast, just needed to input the information. Although I didn't notice at first that the car model was different... The car was quite new, equipped with a rearview camera, radar, driving assistance, and cruise control. !Remember to bring your own phone mount! 1. They mentioned the trunk might not fit four pieces of luggage and suggested upgrading to a bigger car for an additional fee. I said, 'I TRY FIRST,' and they politely allowed me to test if the luggage would fit. It turned out it did fit. 2. They said I hadn't purchased insurance at the store. I explained that I bought it on the platform. They told me that if there was any damage, I would be liable for €1200, and asked me to confirm. I clarified that I had already purchased the upgraded full insurance from QEEQ and confirmed that I wouldn't need additional insurance. There was no hassle, just signed the agreement.

We arrived on time but the designated car model was not available. They offered a free upgrade which we did not accept, so we opted for a paid upgrade.

The queue time was quite long, waited for half an hour due to limited availability of 7-seater cars.

The car was newer than the one on the website, although I didn't know the brand. It was quite new and good. Even though there was an issue in the middle, they replaced it at the store and even gave us a discount.

The service was good, they were patient in answering questions and didn't aggressively sell insurance.