Better than expect from the service, shuttle (exceot one of the drivers) and location of the office

Centauro's service is really poor. There were too few staff during pickup, the place was full of customers, and I had to wait for a long time. They charged me a €1400 deposit and another €105 fuel deposit, claiming that it would be refunded if I returned the car with a full tank. Before returning the car, I filled the tank until the pump clicked off, but the fuel gauge still showed it was slightly below full. I specifically went to another gas station to fill it until it kept clicking off and couldn't take any more fuel, but the gauge still showed a bit less than full. Then, I drove less than 5 km to the return location. I explained this to the staff, but they wouldn't listen—only going by the fuel gauge. They said it was because I drove those 5 km that it wasn't showing as full, and they insisted on charging me €6. I even offered to go to a nearby gas station to prove it was completely full, but they told me the store would close in 5 minutes, so they couldn't process the return. I had no choice but to accept the loss and left by taxi. While waiting for the taxi, I saw their airport shuttle bus arriving with a full load of people coming to rent cars. They didn't even bother to cover up their lies! Absolutely disgusting! I checked reviews from other international users about this company and found many similar experiences—people being charged for all kinds of ridiculous reasons. Lots of negative reviews! I hope the Zuzuche app can include other users' reviews in the car rental options to help customers make informed decisions.

Very satisfied, no upselling, no unnecessary chatter, and excellent service attitude.

After entering the store, I scanned the code to get a number. The process was fairly quick. Took some time to find the car, but later a staff member helped locate it.

There was a fuel deposit of 134 euros. After refueling the car and returning it, the staff said everything was fine and there were no issues, but the deposit was never refunded.

Fueron muy amables. Les comenté que iba a llevar una silla de ruedas y me dieron un coche de categoría superior sin pagar más

Fue muy sencillo hacer la reserva