The front desk staff were friendly, but they still recommended insurance and an extra tank of gas, claiming their gas was cheaper. However, we politely declined. It turned out that refueling on our own was more suitable. Can't comment on the insurance since we didn't use it. Perhaps the rental company's insurance might be more convenient for claims compared to domestic platforms.

Picking up and exchanging the car was easy, but the location for exchanging the car was hard to find with the GPS; we circled around before finding the entrance.

Good attitude, but kept pushing insurance and GPS.

There are shuttle buses at the airport, making both picking up and returning the car very convenient. The staff is very attentive and can recommend the best deals for temporary car changes. The cars are new and in great condition.

The process at the San Francisco airport branch was quick and straightforward. I booked an RV4 or Ford Escape class vehicle, and the pickup was very flexible—you could choose the car yourself in the garage. I opted for a JEEP, which was actually an upgrade at no extra charge since I had purchased the best insurance. On the third day in San Francisco, my car window was broken, and items were stolen while inside Golden Gate Park. After filing a police report, I contacted the rental company and immediately returned the car without any additional paperwork. The service was prompt and customer-friendly.