A very satisfying car rental experience

Not big, but very efficient.

Like: We got an upgrade that really did the trick
Dislike: The unexpected transfer charge $300 at the end of the trip, we thought it was already in the charges.

Like: Return was rapid return man was friendly
Dislike: Had to wait a long tome at pick up point

Like: Because it was rented on boxing day and returned on New years day I expected there may be problems but all was fine. We were given option of bigger vehicles and because there were no snow tires available we took this to be safer. We went through a pretty huge snow storm and were happy we opted for the heavier vehicle with 4 wheel drive.
Dislike: The Ford explorer ended up being great in snow but a bit hard on gas and it was a very uncomfortable ride. this has nothing to do with the rental agency..just the maker of the vehicle...