VANCOUVER AIRPORT CAR RENTAL REVIEWS

Extremely satisfied

The car rental process was very smooth. The staff's attitude was somewhat casual—they seemed indifferent. On the positive side, the vehicle return inspection was relaxed, easily passed, and they didn't push insurance sales. On the downside, it made me a bit nervous, as the information provided felt incomplete—like not being informed that I need to park the car in the car rental area upon return. This is quite crucial and could easily lead to parking in the wrong spot without guidance. There were no extra charges! Initially, a $600 deposit was charged on my card, and the bill indicated $280, which scared me a bit. In the end, after various refunds for the deposit and a fuel fee pre-authorization of $90 (full tank return), the final bill was exactly what the QEEQ app displayed: $160. However, the deposit refund hasn't appeared in my bank account yet. I'll verify and review again once it arrives.

Great service, including airport pick-up and drop-off.

Very good

Positive feedback

Very satisfied

The pickup service was average, and the car itself had some minor issues: there were strange noises and the steering wheel was misaligned.

They promoted full insurance, but didn't push further after I declined. The service was good.

Very satisfied

It was truly excellent! After I called, they came to pick me up in no time. The paperwork at the store was processed very quickly, and the guy who picked me up was super nice. I’ll definitely rent from them again whenever I’m in Greater Vancouver.

Very good, convenient and efficient, with good vehicle condition. Although the passenger-side wiper doesn't clean perfectly, it doesn't affect driving. The car is very fuel-efficient—an excellent choice overall.

Excellent

Over a month after I returned the car, they suddenly charged me 500 CAD without explaining the reason. I kept asking, but they never gave me a response.

The main reason is it's very convenient. You can pick up and return the car directly at the airport.

AVSI is the most satisfying car rental company among all. If the reserved vehicle is not available, they offer an upgraded version without additional cost.

Very good.

Avis have not returned my $750 hold/bond payment on the vehicle. Can QEEQ please follow up for me?

After customs clearance, I received a call from the rental company right away, accurately guiding me to the shuttle bus location. The car was a Nissan model, very new with only 5,700 km. The only regret is that there was no option for extending the rental. Absolutely no upselling or unnecessary marketing.

Everything was perfect, no extra charges or upselling.

The process was quick and the return was also very fast. Although the winter roads were not easy to drive on, I followed the tips provided diligently, paying close attention to road signs and drove carefully. Drivers here mostly follow the rules, so the journey was smooth and safe. Returning the car was simple, and the staff had a good attitude. Just pay attention to the 'car rental return' signs near the airport. The sign texts are in dark gray, so be careful not to take the wrong lane to quickly locate the return parking area.