VANCOUVER AIRPORT CAR RENTAL REVIEWS

They didn't push sales, but the booster seat we rented was a bit dirty.

The condition of the car was not very good.

Very convenient!

The process was simple, and both pick-up and drop-off went smoothly.

The car rental company provided excellent and fast service.

Friendly and efficient

The Hertz front desk staff was very nice. Noticing that my English was limited, they intentionally spoke slower, articulating each word clearly, which was very considerate. During the paperwork process, there were offers to upgrade the vehicle and purchase insurance, but after declining, the service remained warm and enthusiastic. I rented a Corolla but was given a Nissan Sentra instead. The car was good, the seats were very comfortable, though the power was a bit lacking.

Quick pickup and responsive customer service.

It's okay.

Very satisfied, especially convenient, the whole process was smooth, and the car was very new.

Pickup and return were very fast, but there was no staff present to do a vehicle inspection. It was a pleasant start, and the Elantra drove well and was fuel-efficient. However, upon returning the car, a crack was found on the windshield, likely caused by a small rock on the road. I was charged over 100 CAD. Since the car was picked up in a dimly lit garage and no staff was there to inspect the vehicle with me, it's hard to say whether the crack was already there or happened during my rental. Just my bad luck, I guess.

The staff had an indifferent attitude.

Very satisfied, the pick-up and drop-off process was simple.

No upselling, excellent service attitude.

Satisfied

When I arrived at the scheduled time, the reserved car was not available. The staff pushed hard for an upgrade and tried selling insurance. Their attitude was extremely poor if I declined. I ended up waiting for an hour and was given a car I was very dissatisfied with.

Quick and convenient.

Quite satisfied.

Satisfied

Very satisfied.