The service at the Frankfurt Airport rental car company was excellent, especially the staff who personally guided me to the garage to pick up the car. Otherwise, I might have spent a long time looking for it! Kudos to the staff.

The car rental company was easy to find. It was my first time renting with Wheego, and I had to fill out forms and verify my driving license. The staff was very patient, even giving me a map to guide me to pick up the car because of my limited English. When returning the car, the staff inside were also very friendly. You only need to hand over the keys to them. I received an email the next day. Now I'm just waiting for confirmation regarding the deposit, which might take a few days.

It took three hours to get the car at the pickup location because the car was being reassigned, and the booked model was unavailable at the time. Similarly, the return time was delayed by three hours. Overall, the service was acceptable.