The front desk staff had a good attitude, and the online check-in was completed within 10 minutes. However, I booked an Audi A6 Avant and ended up with a Ford Kuga SUV at pick-up, which is not on the same level. At the very least, it didn’t even have electric seat adjustment. Thankfully, this car is a hybrid, offering a surprising level of fuel efficiency. Perhaps this is just how Europeans do business. Overall, it was acceptable.

Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.

We had some trouble communicating, but after contacting the QEEQ platform hotline and confirming no additional insurance was needed, we signed the contract and picked up the car. Overall, the service attitude at the store was good and patient. The staff providing the handover service later were very satisfactory in terms of attitude, language, and efficiency.