Car was very underpowered for a 5+2 We also unfortunately had a flat tire and there was no tire weld or spare wheel in the car as we were on our way back to the airport, which was very frustrating and could’ve made us miss our flight

Try and make people aware there is a £800 euro deposit if you don’t take their insurance even if you insured elsewhere

Smooth pickup, quick return, overall satisfied. Shortcoming: Booked a 5-seater, got a 7-seater.

Unreasonable charges

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.

The cost of our child car seat was almost double what we have been quoted - complete joke! Charging so much for the safety of our child is disgusting. It cost us more to keep her safe on the road than it did to actually hire the car.