Car exceeded expectations and staff was helpful, however internet was extremely slow delaying payment of security deposits

They love money, not customers.

Long time on pick up

Super service

Goldcar provided excellent customer service. They were very kind during pick up & drop off. The only thing that was on the downside is that they charged €104 for a full tank which is not at all reasonable because when we filled up gas on the car, it was around the range of €50-70max for a full tank & we normally use up all the gas before fueling up. Also I’d like to add that when we got the car, gas was only 75% full. When we mentioned it to the employee he said this car is full tank & that it just doesn’t show full on the metre which is the most bullshit thing I’ve ever heard. Anyway long story short we ended up getting a refund of €25 for the not receiving the car in full tank. Other than that, everything went smoothly.

It doesn’t matter how cheap your original booking is, you will pay extra. One way or another. YOU HAVE BEEN WARNED. The Customer service rep I met at pick up told me better get the extra insurance because the way this company works, even the tiniest thing will be charged and better to just get the extra cover so I did. I paid extra for the premium insurance. I was told it was ‘mega relax’ and that the only time I would be charged for anything on return of the vehicle was if I refilled it with the wrong type of fuel or broke the law ie speeding. Returned the vehicle with breadcrumbs, dust and some paper rubbish got charged a 50 euro special cleaning fee. The photos attached to the settlement statement prove exactly this. It was a 10 day hire, of course there is going to be some dust and debris inside in reasonable use. I contacted customer services but the response was, “it’s a valid charge.” Absolutely ridiculous. It could have been vacuumed up in 2 minutes! I would have done it myself if I’d had any idea there would be a charge! Last time I hired a vehicle from Hertz it was returned with far more dirt and dust inside and they didn’t charge a cent. I will certainly never use Goldcar again and I’m appalled that this is how Goldcar operates.

Very easy and price drop worked well, saved me $28. Would use again!