Excellent car, terrible pick up process

Mark

United States

Reviewed: Wed, Jun 26, 2019

About Routes: 8.0 /10

I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.

About QEEQ: 8.0 /10

Routes

Orlando International Airport(MCO)

Orlando

United States

Medium SUV | Nissan Rogue or similar

3-day rental

Relevant Reviews on Routes Orlando Airport

M.Cote

United States

8-day rental

Compact | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Fri, Feb 14, 2020

“2019 Nissan Rogue”

About Routes: 10.0 /10

Had a great experience with Routes car rental. Car exceeded my expectations and was clean and new. Pick up was a little slow but to be fair a shuttle full of customers arrived at the same time. Agent did not try to pressure or "scam" me into buying any extra insurance, toll pass or gas. Car return was super easy and fast. Shuttle to and from Routes was also fast and efficient. I would use this car rental co. again and would recommend it to anyone.

About QEEQ: 10.0 /10

Easyrent lived up to it's name. Would use again.

United States

4-day rental

Economy | Toyota Yaris or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Sun, Jan 5, 2020

“Our flight was canceled originally so we had to cancel our first car reservation.”

About Routes: 8.3 /10

They were clear in instructions and pretty friendly staff and shuttle driver

About QEEQ: 8.0 /10

G.Angus

United States

2-day rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, May 16, 2019

About Routes: 8.7 /10

Everything was perfect except for one thing: The windshield wiper fluid ran out after just a few sprays of fluid. During one drive a bunch of insects hit the windshield and there was not enough fluid to clean it off. I had to stop at a gas station and do it myself.

About QEEQ: 10.0 /10