I was very satisfied with this self-drive car rental experience. National Car Rental provided efficient and considerate service. When I returned the car, I mistakenly parked at the domestic departure terminal instead of the international terminal. Despite communication barriers and unfamiliarity with the roads, their staff patiently came to my location and reassured me with 'No problem'. This made the rental experience exceptionally good.

Pickup and drop-off went smoothly. However, there were three issues: First, the staff gave me a Honda Jazz hatchback instead of the Toyota Vios sedan I had booked. For similar cars, it should have been a sedan. After insisting, they gave me a Honda City sedan instead. For those who understand cars, the rear space is completely different between these two models. A reminder to everyone, insist on getting the model you booked or an equivalent. Second, the car was not provided with a full tank of gas. Being in a foreign country, to avoid unnecessary trouble, I had to add more fuel to ensure the tank was full when returning it. Third, after the car was driven for 2 days, the battery was dead on the third morning, even though the car had only 15,000 kilometers on it and was practically new! I couldn’t reach the rental company by phone and had to seek help from the hotel staff to jump-start the car, then drove for half an hour to report the issue at the rental office. This wasted time, and I was worried the car might break down on the way. Aside from these issues, I was overall satisfied. QEEQ’s customer service is very responsive, addressing queries promptly. Thumbs up!

No counter at Airport. We met a staff at arrival and he drive us to pick up area about 10 min. It’s very dark and a bit creepy.

car very old and smelling a lot of damage in all the car. Very poor English Languages,

Like: Pick up and drop off was seamless and quick. Car was very clean and new.