Good

There was no one at the front desk for a long time. We booked a Skoda Wagon due to having many suitcases but it was replaced with a RAV4. The car key battery was dead, causing multiple instances where we couldn't unlock the door or start the car, forcing us to unlock manually.

Cooperative with our communication, alleviated the discomfort of the language barrier

I returned the car to the airport 10 mins after the set return time and i was charged a full extra day of rental. I had to contact Budget customer service after returning home with international call to get my charge reversed. I think Budget can do a little better (I asked the counter if everything good, he replied YES everything good) when returning key to the counter. Otherwise one little issue might ruining the whole trip.

Excellent

使いやすい良い車を受け取りました。

とても予約しやすいです。 予約時の選択一覧に、４WDか否か、 それと同等クラスについてもう少し詳しく書かれているととても助かるし、もっと丁寧に車が選べると感じました。