1. This is supposed to be a local chain, but I only found two locations in the whole of Vancouver. 2. During the booking, I specifically chose the Jeep Cherokee, but I got a Nissan instead. The difference is night and day. I couldn't argue because the rental company is located outside the airport. If you don't want it, you have to walk back to the airport yourself. 3. Nowhere did it mention that there was a mileage limit. I went to the US and was told I could only drive 1300 kilometers in 6 days, and any extra would be charged at 30 CAD per kilometer. I just had to accept it. 4. When I picked up the car, they rushed me through a 1-minute inspection, but when I returned it, they took 10 minutes to check. They said there was a ~0.2cm scratch on the top of the windshield that wasn't there before. They insisted it was my fault. Are you crazy for money? Making all sorts of excuses to charge me. In the end, I had to catch a flight, so I unwillingly wrote down what happened.

the car I booked was a bait and switch. Basically I paid extra to book a Jeep and when i showed up the rental company said that even though the rental said it was for a Jeep Grand Cherokee, the classification was for a lower vehicle. I ended up with a crap vehicle.

Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.

The booking platform was great to use and I even ended up with a price reduction.

Lady attended me was so understanding and I think she provided good service. I forgot her name but I hope next time she attends me as well.

Location was just a bit hidden but overall it was good. still waiting for the 500 cad deposit to clear.