Awful and never again

Routes set me up with a beautiful Jeep Wrangler to explore the city of Vancouver with for a few days. Could not ask for a more stylish vehicle and the service was great.

Booking this was easy, and I was grateful to have this vehicle secured at such a reasonable price.

Terrible location. Terrible staff, Terrible service, I wish I did not deal with the "ROUTE" dealer. I spent over 2 hours to pick up the car, because the cars are filthy and stinky. Dog hair everywhere, ............ the list could go on and on ...... will take them off my list and will let all my friends know . Most of all, After I waited for over an hour dealing with all these problems, one of the staff told me that " I had enough of you and I do not want to deal with you". What kind of customer's service is this!!!!!!!!!!

Waited about 35 minutes from start to get vehicle

We had to wait 30 minutes for the van to drive us to the airport. Because of this, we missed our 1 hour window to check our bags in. Because of this, I had to dispose of $50 worth of items I couldn't bring onto the plane. Also, when we received the car it was very dirty on the inside and outside. However, overall check-in/check-out service with somewhat quick.

This company is a mess!! No drop off key box!! Shuttle from the airport is taking 30m to arrive. No shuttle back to the airport after 6pm