Very satisfied

It was raining heavily on the day we went, so there was no queue and picking up the car was quick. However, the sales pitch was quite frequent—they recommended upgrading to an SUV and offered various types of insurance like lost keys and traffic ticket coverage, which seemed odd. I booked a Mazda 3 or a similar class, but ended up with a Kia Forte. The car's condition was decent and had no issues.

It's okay. The trunk can fit at most one suitcase. If you have two large suitcases, one will need to be placed on the back seat. Using a convertible really spoils the view.

Too many people and slow service caused excessively long queue times, wasting a lot of my limited time during a short layover in Hawaii.

The staff was very friendly, but the return process wasn't as smooth as with Alamo.