Not good, the car rental company provided poor service. They said we could drive straight out, but the barrier at the exit didn't lift. Ended up paying over two euros for parking and wasted half an hour dealing with it.

The service was quite good, and the staff were very patient despite the language barrier.

The process of picking up and returning the car was very quick, and the car was in excellent condition. Not bad.

We chose an MVP model considering we had a lot of luggage for four people. When we got to the store, we were given a Ford Focus instead, and switching to an A4 required an extra fee. We had no choice but to pay more. The A4 just barely fit our luggage. The car rental company's service was very good overall; they were very friendly and smiling throughout the process. In the end, we also bought basic insurance without any issues. Returning the car was also very amicable.

Picking up this car was a bad experience. Waited close to an hour for their shuttle from the airport, then another hour at the counter. Their staff and system were totally overwhelmed, unprepared and dysfunctional. One of the worst car rental experiences I've had in years of renting vehicles all over the world.