CAR RENTAL REVIEWS ON ENTERPRISE IN MADRID

Satisfied

Very efficient, brand new car, no city restrictions.

Very satisfied.

Satisfied

Excellent service.

The car provided was not the one I reserved, and it had some issues. They refused to replace it.

Overall service was good, no upselling.

Overall good

This car rental company is excellent. The service attitude is great, and they provide new cars. Returning the car was extremely simple and hassle-free. Overall, very professional. I will use them again next time.

Very satisfied

Staff quality varies.

Average, they kept pushing for insurance.

The service was good, but remember to bring two cards.

Average. The car pickup took a long time; initially, I was given a manual car, and the replacement vehicle hadn't been cleaned. The sunroof sunshade was missing, but luckily, it wasn't summer. Returning the car was smooth, and they didn't push for insurance sales.

I purchased the platform's full insurance with a discount, and everything went smoothly on-site.

Very satisfied

The rental company sent an inexperienced person to handle the order who wasn't familiar with the procedures and didn't speak good English. They kept pushing us to buy insurance in a threatening manner, repeatedly emphasizing that our insurance was domestic, not theirs. They kept stressing that any damage would result in a €1,700 fine. It was incredibly frustrating, taking almost 4 hours to complete the rental process, wasting half the day. I don't know who to contact about this loss. I will never use this company again.

The car rental company sent an inexperienced person to handle our order. They were not familiar with the process and their English was not good. They kept aggressively pushing for us to buy their insurance, repeatedly emphasizing that our insurance was from our home country and not theirs. They threatened that if there were any scratches, we would be fined 1700 euros. It was incredibly frustrating and it took almost 4 hours to complete the rental. We wasted half a day. I have no idea who will compensate for this loss. I will never use this company again.

The rental company sent a novice to assist us. He was not familiar with the process, his English was poor, and he kept aggressively pushing insurance, emphasizing that our insurance was from our home country, not theirs. He repeatedly warned us that any scratches would result in a €1700 fine. It was unbelievable and took nearly 4 hours to complete the rental, wasting half a day. I have no idea who will compensate for this loss. I will never use this company again.

The attitude was quite good.