It was our first time renting from Alamo. The process was quick, we didn't have to wait in line. The staff was very professional and friendly. We crossed borders into Bosnia, Serbia, and Montenegro over 22 days. The rental company charged us a 50 Euro border fee. We met other travelers who were charged 60 Euros for crossing just one border. Alamo seems more reasonable. Towards the end, we scratched the car door at a guesthouse. It was a big scratch but didn't need bodywork, just paint. We talked to the staff about insurance, but they said it was fine, no need to worry about it.

We waited a long time for someone to assist us when returning the car. Eventually, a foreigner nearby told us to go to the rental hall to find the counter to return the car.

Everything was great. Fast and good customer service. No crowd. The car is even bigger than I expected.

Great service.

My car the gas gauge is not working.. they should get it fix before to rent it out

It would be much professional (and relaxing) if the company would send us a confirmation mail or SMS after getting our car and keys back.