Very good

Pickup and return were very fast, no sales pitches, and the return signs were fairly clear.

The lady at the front desk was very patient and nice. Much better than the guy at the AVIS store last time.

Budget is a good company. I booked a Ford Flex, but it wasn't available, so they upgraded me to a Chrysler 7-seater VAN. This car has a heavy chassis, strong power, good handling, and cold air conditioning! However, it does consume a lot of fuel, but considering the great experience, it was worth it. We drove from Toronto to Niagara Falls to Ottawa to Montreal and back to Toronto, and it was very enjoyable!

Counter takes too long for line up. It wasn’t the car I picked and the guy didn’t not tell me until I went pick up the car.