I've rented cars multiple times in Europe and have always been very satisfied, leaving good reviews. However, this time with OK Mobility in Spain was quite disappointing. This company is a local Spanish car rental provider and requires a deposit of 2000 euros (while others only ask for 300 euros). I ended up losing 282 euros unfairly. In addition, it took 1.5 hours from arriving at the location to completing the car pickup. Furthermore, the fuel gauge showed only half a tank when I picked up the car, but I refueled fully before returning it, afraid of being charged unfairly again.

The staff member was very nice and even upgraded my car to an unlimited mileage model. He offered me insurance, but when I mentioned I had already purchased one, he was very understanding and informed me about potential issues. His attitude remained friendly throughout the process. When picking up the car, I specifically asked if I needed to immediately email them to document any scratches on the car. He said it was unnecessary and told me I could inform his colleagues when returning the car. However, when I returned the vehicle, the staff only asked me to place the keys in the box without inspecting the car. Later, when I got home, I received a damage bill of €960. I immediately emailed them with a video I had recorded, but received no response for a long time. Now, I have to rely on my insurance for reimbursement. It’s crucial to ensure they inspect the car on-site and confirm that the scratches aren’t new.

Pretty good

Apart from the long queue, I didn't buy insurance at the store and had a deposit of 1100 euros held.

Good attitude