Very satisfied

My husband picked up the car, which seemed to take a lot of time, over an hour. It wasn't a full tank as described on the rental website; we had to fill it up there. Returning the car was very convenient, just hand over the key to the service desk. Although we bought full insurance, they tried to sell us an additional rescue insurance for 6 yuan per day.

The pricess at the time of pickup was very disorganized. It took a long wait and post that they booked the same car for 3 customers. We were sent back to the exchange section and had to start the process from the scratch.

Great rate. Switched to easyrentcars from a different site as the rates for similar products were so much cheaper! Thank you.

I was asked to do an upgrade cause car I wanted was not available and ended up paying more

Make sure car rental company has the car people book and that they do not make people have to get an upgrade and pay more