The car assignment was too arbitrary. There should at least be some sense of contractual obligation.

The car I rented had some issues with Apple CarPlay not working properly at times, but everything else was great.

I initially didn't notice it was an electric vehicle until I reached the counter. Since they required the car to be fully charged upon return and I feared I wouldn't have time to charge it then, I switched to a gasoline car, which cost an additional $45 per day. The rental company was not well-prepared; there were no cars available in the lot, and we had to wait for over an hour for cars to be delivered.

The shuttle bus from the airport to the rental car company’s parking lot comes about every 20-30 minutes. The rental car company’s counter is easy to find. However, the counter staff insisted on adding $59 for the EZ pass, saying that the highways from Boston to Washington don’t accept cash or credit card payments. Though the booking website mentioned only paying $259 at the store, Dollar ended up charging me $369 with tax included. I didn't bother arguing but felt that the rental car company should inform customers more clearly; it's quite disappointing.

Like: Fast friendly service
Dislike: That I bought insurance when I didn’t need it, the extra money I didn’t have to spend. Left my sunglasses in the car, hopefully able to get them back?