The car was excellent and the services was excellent

The overall service was good, but there was an error with the car rental details. The staff did not clearly explain the charges, and even after confirmation, I was still charged a one-way rental fee.

The entire process was very smooth without any upselling. However, there were too few options for vehicles in the same group, and the car provided was relatively small. The hybrid vehicle was fuel-efficient and drove well, but the road noise was quite noticeable.

The car rental company at Toronto Pearson International Airport is easy to find, located just across from the airport terminal.

The Ford ESCAPE was replaced with a Volkswagen TAOS. The car was very new and handled well. The staff kept trying to push other insurance options, but I refused, and they didn’t insist. It’s good to rent from a big company, even though it’s a bit expensive.

Very convenient. They asked if I wanted to purchase additional insurance, and after I declined, the paperwork was processed immediately. The instructions for car pickup were clear. Returning the car was even simpler—at the drop-off point, staff approached to take the car, performed a quick inspection, and completed the handover. There were still staff available even close to midnight.