Satisfied

The car had a scratch. I had full insurance and got a replacement car. The process was very smooth.

Absolutely reliable rental company, with offices all over Europe. The Prague office is well located, just a few steps from the bus stop. They upgraded my car to an Opel with less than 2000 kilometers, which was a higher class than what I had originally booked. Returning the car in Vienna was a bit tricky. Firstly, there was some damage, and it was a Sunday with no staff available, so I had to leave the documents in a drop box, not knowing how it will be handled. Secondly, the return location was in an underground parking lot that was a bit difficult to find.

Good car conditions, reasonable large companies.

The car was easy to drive. Before the trip, I consulted customer service and was told that an electronic pickup slip was sufficient. However, I was not informed that the QEEQ and Europcar rent payment confirmation would also be needed when returning the car. I had to contact multiple customer service agents and repeat the issue many times before it was resolved. Fortunately, the Europcar staff were very patient and helpful. By the way, the car had a patch of bird droppings on one side when I picked it up as it was parked outside.