Very satisfied

The reserved car model was unavailable, and Europcar downgraded us to a different car. Communication with customer service was futile. We waited nearly two hours with hungry children. It's unclear if it was discrimination against Chinese people or just poor service from the rental company. The experience was extremely disappointing!

The first staff member was inexperienced with the process and system operation. When they couldn't provide the reserved car model, they were unable to effectively communicate with the manager. The following supervisor who assisted had a very poor attitude, being indifferent and unhelpful. They offered a lower-end vehicle with only $25 compensation or an upgrade at an additional cost. Then, yet another supervisor came with a different solution. Overall, the experience felt highly unprofessional. The car's condition was acceptable, but the service was very poor. I will avoid using this company in the future if possible.

All good as always!

Great as always

Like: The staff at pick up is friendly but staff at drop off is not friendly.
Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.