This was my first time trying Avis. I used Alamo before and everything was fine. The pickup and use process went smoothly, but after returning the car with a full tank, my credit card was charged over 80 dollars for fuel fees. They claimed the mileage I reported when returning the car didn't match the actual mileage, which is absolutely absurd. Luckily, I kept photo evidence, but it has been days and the issue still hasn't been resolved. I've rented cars from Alamo many times before and never encountered such problems. Seems like I won't be using Avis again in the future.

The waiting time was acceptable. Arrived at San Francisco airport around noon; the counter was busy but well-organized.

The line up ridiculously long. Only 1 staff member. Over an hour wait to get to the counter. Confusion with key to match car and stall number. I will pay more next time to avoid Avis car rental. Never again. - worst service

We rented cars from this company for three separate legs of our self-driving trip in the USA. We chose this big company for its reputation, and everything went smoothly.

Esperamos bastante tiempo para recoger el auto. Sin embargo nuestro turno fue muy expedito. El vehículo en muy buenas condiciones, tal cual el anuncio.

Excelente el sistema de protección de precios. Lamentablemente un día antes de la recogida me di cuenta que había puesto mal las fechas, sin encontrar mucha información, anule la reserva y la volví a tomar con las fechas correctas, lamentablemente más caro. Al llegar la factura me cobraron ambos arriendos, contacté al servicio al cliente y de inmediato me hicieron la devolución correspondiente. Ahora que se como funciona, volvería a usar sus servicios.