The lady at the counter seemed unfamiliar with the process and made several mistakes, which made the car pickup process very slow. Later, a younger staff member came, and things moved much faster. They didn't have a Kicks or similar SUV model, gave me an SUV instead, which was disappointing.

MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.

Low English proficiency. Too much deposit, over 1000 USD. The car became smaller but still acceptable. No need for additional documents or translations.

Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!

Seul problème l attente à l arrivée