Picking up and dropping off was very easy

Satisfied, but communicating with the staff requires some patience due to the language barrier.

Very good local customer service at Reus. Thanks.

They don't give to pay for additional services (cross border, one way fees) offline. At pickup they tell I'll pay in return location. And in return location they told "everything will be charged automatically after from your credit card". And it's not good because: 1) I can't use card with good currency conversion rate and good cashback. 2) they charged me in dollars instead of euros by DCC and told that I choosen this option, but really I was not able to choose this, because even havent seen payment terminal to select this option, because all payment was done online a day after return. So they because of DCC applied worst rate as 1.16 from eur to usd instead actual one was 1.11 at that time.

Great car very good spotless nearly new 3500 miles on clock

Like: Pick up desk right by carousel, staff efficient but did try to up sell their own insurance (wasn't happy that we had our own). Did manage to up sell a better car than booked and offer additional driver, but happy as it was a minimal fee. Car was great and very fuel efficient! Drop off was very easy.
Dislike: Staff gave vague instructions as to where we could find car and said a colleague would be there to go over car for any previous damage. As it was late/dark took a while to find location and no one there/difficult to check condition of car.