The staff were quite friendly and helpful. They patiently and professionally explained issues such as refueling, toll roads, and roadside assistance. However, their store phone is never answered.

Very good, the process was clear and there was no upselling of additional insurance.

Extremely dissatisfied, very unpleasant.

Mostly self-service

There were long lines, and it took an hour to get the car. There were four staff members available, but some took a long time to serve each customer. The car was freshly washed and clean. Returning the car was quick as they only checked the fuel level. The brakes made a strange noise on the second day, which affected our mood a bit. We later had someone check it and they said it wasn't a big issue. For longer trips, it might be better to rent an SUV for peace of mind.