The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.

The booking platform was great.

Returned car around 3:30 am on 11/Jan, terminal C, MCO. No officer to receive the vehicle, dropped the key to the officer at the counter. Was charged today a total of 359 US$ although returned car on dull tank with no damage, yet the insurance has 0 excess deductible. Very hard to contact budget for the over charge incurred. Please advise.

Car was fine although I booked a smaller size of vehicle than we would usually use. GPS was awful, would constantly provide wrong directions or would make us do a Uturn to find out we had to turn around again after having followed the directions.

Car had plenty of space same model as booked. Short wait time to pick up car.