We had five people, booked a seven-seater Mercedes, but were given a nine-seater Renault. This caused quite a bit of inconvenience for parking during our trip, especially since parking in the city is already difficult. We ended up having to park in a parking lot. I recall that the rental deposit mentioned by Zuzuche was 500 euros, but they charged us 2000 euros. They said the deposit would be reduced to 500 euros only if we purchased their insurance. Since we were in a hurry, I didn't argue. The mileage and fuel level on the order were incorrectly marked, and the car we received had visible scratches and dents that hadn't been repaired. Anyway, I documented everything to prepare for any potential deductions.

Very satisfied, staff provided clear instructions and were friendly and polite.

Satisfied. The vehicle was relatively new. Although it was small, the trunk space was large enough to fit a 20, 24, and 26-inch suitcase each. Service was also enthusiastic. However, traveling from Junlincheng to Montenegro required an additional fee of about 20 euros per day (not exactly sure of the amount). I only went to Montenegro for two days but had to pay this fee for the entire duration. The car was full of gas when picked up and returned, and there was a gas station near the airport.

Hard to locate the counter and staffs and they are always not at the counter. Car is given different range despite booked the medium range and the car space is small. The GPS is not functioning well and they shouldn’t give up customer. Now I have to pay for it and it is not very useable. They should have advise that we can use our iPhone and map over the car screen. The sign for Keddy is so small that we almost couldn’t find the counter in the airport. Instead we see Eurocar sign at the counter.

The car was better than expected, but the 'fuel policy' wasn't as booked. I was looking specifically and booked "full to full" - and i had to accept "same to same" with small amount of fuel which as you know-is totally unfair, as at the end client leaves more fuel than he got- or he pays hundred+ Euros for leaving less.. I was told by the stuff that if i don't like it- I can just walk away with no car. How nice.