Poor car rental experience. The counter staff kept pushing unnecessary refueling services, repeatedly asking about options, and the final amount included high service fees. Fortunately, after seeing the bill, the issues were immediately addressed and unnecessary services canceled.

San Jose: The wait was nearly an hour and a half, with about 8-9 people in line. Each person took more than 15 minutes to be served, and only two employees were working. We didn't get a Ford, but a Jeep instead. The staff mentioned they mostly have Jeeps and very few Fords. The car had 30,000 miles on it. Other counters had no lines. Next time, I won't consider Budget.

Acceptable

No one was at the counter, I waited for a long time.

The car model was temporarily switched to a Sentra. Although it has ample space, the power is insufficient. Everything else is good.