Excellent

Professional service for pickup and drop-off was smooth, with a simple and quick process. The provided vehicle was in good condition, and there was no hard sell on insurance. The only downside was that the store's phone was not always reachable, but everything else was great.

Good service

Everything went fine. The car was perfect and the staff was very efficient. The only little problem I experienced was a long waiting time at Boston airport but I was anyway satisfied

I found the best rate and I was also positively surprised by the fact that I didn't had to pay anything in advance

I was VERY upset after realizing I DID NOT HAVE TO GO THROUGH ANY TOLLS. Norman (my customer service rep), outright told me there were tolls from pick up to Vermont where I was going...DID NOT HAVE A SINGLE ONE - $48 - WASTED...ENJOY YOUR BONUS!!! You should inform your representatives to HELP customers who do not know the area - not gauge them so you can collect additional $$$. Being low income, and on a budget, I could have used that $50 on other needs. Just a frustrated customer who feels used.