Very smooth process. A lady at the neighboring counter saw us waiting in line and called us over to help immediately.

The person handling our check in was fairly slow and made an inappropriate comment. However, the vehicle we received was a Kia Soul, a nice upgrade from what we booked and a fantastic driving experience.

We had several reservations canceled before we were able to depart on our trip. QEEQ staff were very helpful and the refund process was among the best I have experienced. I expect to be using QEEQ as my preferred car rental provider.

Upgraded from Jetta VW to Chrysler 300, with additional USD15 per day. Like the service provided by Carlo upon check in and he recommended an upgrade which I agreed. The car was an pleasure to drive. Unfortunately, left my sunglasses and phone holder when returning the car at SFO rental car park.

So far so good

The good: vehicle provided exactly as rented at the web site. Could even choose colour. The bad: almost 2-hour wait line at the counter for pick-up. The worse: an invoice with unexpected and incomprehensible extra charges after drop-off.

Excellent booking platform. Excellent Price Drop feature. Better information should be provided regarding possible extra charges after drop-off. Better information should also be provided regarding the Axa insurance. For example, contacts and what to do in case of an accident.

Good value for money.

Excellent !!