There weren't many people when I arrived. After waiting at the counter for a while, the staff appeared. He was quite nice. Bought full insurance at the office; they mentioned there was a discount.

The store is easy to locate, but there was no one there. You need to call in advance for both pickup and drop-off. Make sure to wash the car before returning it; otherwise, the station may charge you.

Quite satisfied, the handover was conducted in person and the vehicle was in good condition.

Having rented cars in 64 countries, this was the worst experience ever. I rented four cars from this company, and two of them were downgraded. A large MPV was replaced with a Toyota Prado, and they argued it is still a 7-seater like the MPV we booked! The worst part was, despite purchasing full insurance at the rental company when we picked up the car, when returning it, the Prado had a scratch less than a centimeter long, and the company claimed that we didn’t report it to the police or the insurance company, so the insurance was invalid, and we were forced to pay 1050 Lari (approximately 3000 RMB). This was the first time I heard that you need to report even without an accident. This company is just a Europcar franchise, full of tricks and lies. Their reviews on Google are all negative, which you can check yourself. If you plan to rent a car in Georgia, avoid this company to prevent any trouble; otherwise, you're likely to get caught in their schemes.

Did not get the reserved car model